# Mental Health and Wellbeing Program for Online HSPH Students ## Overview Open all sections Close all sections ### Eligibility expand\_more #### Who is eligible to purchase the Mental Health and Wellbeing Program for Online Students? - You must be registered in the MPH Generalist, MPH Epidemiology, or the Online Master of Science program at the Harvard T.H. Chan School of Public Health. The Mental Health and Wellbeing Program for Online Students is open to new and returning students registered in these programs for the 2026-2027 academic year. #### Can I purchase coverage for my dependents? - At this time, dependents are not eligible to enroll in the **Mental Health and Wellbeing Program for Online Students**. ### Coverage and Enrollment expand\_more #### Coverage Period for Academic Year 2026 – 2027 - Coverage start date: August 1, 2026 - Coverage end date: July 31, 2027 ### Enrollment Deadline expand\_more September 15, 2026, at 11:59 EST is the enrollment deadline. No enrollment will be permitted after the deadline. ### Pricing and Billing expand\_more The cost of the **Mental Health and Wellbeing Program for Online Students** is 25% of the Student Health Fee for on-campus programs. For the 2026 – 2027 academic year, students who opt into the program will be charged an Online Student Health Fee of $486 USD on their Fall 2026 student bill. **Note:** the full charge will be applied even if your application is submitted after the coverage start date. ### Cancellations and Refunds expand\_more Cancellation requests received by the September 15 enrollment deadline or within 5 days of submitting your enrollment form will be honored. No refunds will be granted for withdrawals, leaves of absence, or any other cancellation request. Requests should be directed to Member Services at [**mservices@huhs.harvard.edu**](mailto:mservices@huhs.harvard.edu). ## What services are included in the Mental Health and Wellbeing Program for Online Students? Open all sections Close all sections ### Wellness and Lifestyle Support expand\_more #### HUHS Wellness and Health Promotion Education - Access to the Center for Wellness and Health Promotion’s virtual wellness offerings, with content focused on mindfulness, stress reduction, and sleep. #### Health Coaching - Unlimited 1:1 scheduled health coaching, behavior change, and goal-setting sessions with TimelyCare’s certified coaches. ### Immediate Support expand\_more #### TalkNow - Unlimited, 24/7, on-demand, 30-minute video calls with a TimelyCare-trained provider. Goal-based support with tailored resources (not formal psychotherapy). ### Community and Self-Guided Resources expand\_more #### Community and Self-Guided Resources **Self-Care Content Library** - 24/7 access to guided wellness “journeys,” including yoga and meditation on TimelyCare. **Peer Support Community** - Unlimited 24/7 access to an anonymous, moderated student community forum hosted by TimelyCare. ### Clinical Mental Health Services expand\_more #### Individual Counseling - Up to 12, 60-minute, TimelyCare telehealth counseling visits are fully covered each academic year (available to domestic students only). ## Frequently Asked Questions Open all sections Close all sections ### Is TimelyCare coverage considered health insurance? expand\_more No. TimelyCare is not health insurance and does not offer emergency services. As with any emergency, students should contact their local emergency provider. ### What happens is a student needs a higher level of care outside of TimelyCare? expand\_more If TimelyCare determines that a student needs a higher level of care, such as emergency services or hospitalization, TimelyCare will inform the student and provide the student with referral resources in the state or country where the student is located. It is the student’s responsibility to follow through and obtain the recommended care. ### Will the University be notified if TimelyCare refers a student for outside care? expand\_more If TimelyCare refers an individual for emergency services or hospitalization, TimelyCare will notify Harvard University Health Services (HUHS). As outlined in student handbooks, HUHS will notify Schools when it is aware of student hospitalizations or transfers to emergency departments. HUHS may also be asked by the School to consult on the student’s ability to return. Please see your School’s handbook for more information. ### Is TimelyCare available to international students? expand\_more Yes, with some restrictions. International students can register via VPN or US-based cellphone numbers. Harvard offers a [**VPN to students**](https://www.huit.harvard.edu/vpn). Please note that the use of VPN in some countries may be restricted, subject the user to fines or penalties, or invite government scrutiny. Please review the applicable requirements for non-US locations. TimelyCare services may also be restricted and/or not available in some countries. In the event a student in a restricted country requests services, TimelyCare Customer Support will redirect the student to other resources. ### What steps should a student take if they are having difficulty registering for TimelyCare? expand\_more Depending on a student’s current location, a student who is having trouble registering for TimelyCare should attempt to register via VPN. Harvard offers a [**VPN to students**](https://www.huit.harvard.edu/vpn). Please note that the use of VPN in some countries may be restricted, subject the user to fines or penalties, or invite government scrutiny. Please review the applicable requirements for non-US locations. If you attempted to use VPN and were unsuccessful, please reach out to HUHS’ Member Services team at [**mservices@huhs.harvard.edu**](mailto:mservices@huhs.harvard.edu) with details of what you are experiencing. A member of the team will respond to you as soon as possible during their business hours. ## Do you have more questions about the Mental Health and Wellbeing Program for Online Students? ## For questions about enrollment, billing, and general services, please contact Member Services:​ Phone: (617) 495 – 2008​ Email: [**mservices@huhs.harvard.edu**](mailto:mservices@huhs.harvard.edu) Phone Hours:​ Monday – Friday, 9:30am – 4:00pm​ Closed for lunch from 1:00pm – 2:00pm ## For questions about TimelyCare services, please contact: **Kim Herrmann, LICSW** Clinical Access Team Leader Counseling & Mental Health Services (CAMHS)​ Email: [**kherrmann@huhs.harvard.edu**](mailto:kherrmann@huhs.harvard.edu)