# Privacy, Quality, and Compliance [ arrow\_forward Language Assistance and Interpreter Services ](/language-assistance-and-interpreter-services) [ arrow\_forward Notice of Nondiscrimination ](/notice-nondiscrimination) [ arrow\_forward Notice of Privacy Practices ](/notice-privacy-practices) [ arrow\_forward Patient Rights and Responsibilities ](/patient-rights-and-responsibilities) ## expand\_more ## Overview We are committed to protecting the confidentiality of patient health information, providing high-quality health care, and meeting or exceeding compliance standards. Harvard University Health Services believes that professional conduct is equally as important as the care we provide. In support of this commitment, HUHS has established principles of business conduct that are designed to meet or exceed industry standards for healthcare organizations. Harvard University Health Services employees, including all physicians, conduct their activities in such a way as to: - Foster HUHS mission, goals, and purposes. - Reflect honorable, honest, and unbiased intent in all matters. - Meet applicable federal and state laws and regulations, and accreditation standards. - Follow University standards for ethical business practices, legal compliance, and professional conduct. --- ## Commitment to Confidentiality At Harvard University Health Services, we recognize that trust is essential to your care. We are committed to safeguarding the confidentiality, privacy, and security of your health information, consistent with all applicable laws and professional standards. HUHS is required to adhere to the following laws, policies, and practices that ensure the privacy and security of health information. - [**HUHS Notice of Privacy Practices**](/notice-privacy-practices "Notice of Privacy Practices") - [**Patient Rights and Responsibilities**](/patient-rights-and-responsibilities "Patient Rights and Responsibilities") - [**Medical Records and Release of Information**](/immunizations "Immunizations") - Family Educational Rights and Privacy Act (FERPA) - Limitations of Email: Standard emails may not be secure and are not recommended for transmitting protected health information. Patients are encouraged to use secure messaging within the patient portal as described below. Email should not be used for urgent or time-sensitive issues. - Secure Messaging: Students and HUGHP members with a Harvard University Health Services primary care physician have access to the Patient Portal and can communicate directly with clinicians via the HUHS secure messaging platform. --- ## Commitment to Quality Patient satisfaction is an important measure of our performance in the delivery of high-quality healthcare services. HUHS collects, analyzes, and acts on patient feedback as part of its continuous improvement efforts. --- ## Patient Feedback The [**HUHS Patient Advocate**](/patient-advocate "Patient Advocate") reviews patient comments, suggestions, and opinions to measure the overall level of patient satisfaction. Patients may contact the Patient Advocate by phone, email, written correspondence, or make an appointment in person or virtually. Patients may also complete an online feedback form on the [**Patient Advocate webpage**](/patient-advocate "Patient Advocate"). --- ## Nondiscrimination and Accessibility Harvard University Health Services does not discriminate in the provision of its services, programs, or activities on the basis of race, color, national origin, age, disability, sex, gender identity, or sexual orientation. HUHS ensures that all people- regardless of ability- can interact with the information, programs, or services it provides. In support of this commitment, HUHS provides: - Free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats. - Free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.